SUPERCAR FEST SHOP

SHIPPING INFORMATION


  • Supercar Fest will endeavour to ship your product within 3 working days of your purchase. Delivery then may take up to 5 working days but should generally take a lot less longer.
  • If your order has not been delivered within 5-7 working days please get in touch via the Contact Form and we'll let you know the status of your order.
  • Please be patient as sometimes we have delays from our suppliers and/or our delivery services.




SIZE GUIDE


Men's T -Shirts Small: 34/36”
Medium: 38-40”
Large: 40-42”
XL: 44-46”
XXL: 48-50” Ladies T-Shirts Small: 6/8 - 30-32”
Medium: 10/12 - 32-34”
Large: 14/16 - 34-36”
XL: 18/20 - 36-38” Unisex Caps Rear adjustable clasp, one size fits all (Sizes are approximate and for guidance only)




RETURNS & REFUNDS


1. INTRODUCTION

  • We understand that from time to time you may wish to return a product to us.
  • We have created this policy to enable you to return products to us in appropriate circumstances.
  • This policy shall apply to all of our customers, irrespective of their geographical location.
  • This policy shall apply to all orders submitted through our website].
  • This document does not affect any statutory rights you may have as a consumer (such as rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015).
2. RETURNS If you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us and receive a refund in accordance with this policy if:
  • we receive the returned product within 30 days following [the date of dispatch of the product to you];
  • the returned product is [unused, in its original unopened packaging (with any seal or shrink-wrap intact), with any labels still attached, and otherwise in a condition enabling us to sell the product as new];
  • you comply with the procedure set out in this policy in relation to the return of the product; and
  • none of the exclusions set out in this policy apply.
3. RETURNS PROCEDURE
  • In order to take advantage of your rights under this policy, you must first contact us to obtain a return authorisation number, and then send the product to us with a covering note quoting that number.
  • Products returned under this policy must be sent by Royal Mail Signed For delivery to Supercar Fest, 41 Stirling Avenue, Worcester, WR4 0EJ
  • You will be responsible for paying postage costs associated with returns under this policy.
4. EXCLUSIONS
The following types of product may not be returned under this policy:
  • any product made to your specification;
  • any product made to order;
  • any product personalised or adapted for you
5. REFUNDS
  • We will give you a refund for the price you paid to us in respect of any product properly returned by you in accordance with this policy.
  • We will refund to you the original delivery charges relating to the returned product.
  • We will not refund to you any costs you incur in returning the product to us.
  • We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
  • We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we receive your returned product.
6. IMPROPER RETURNS If you return a product in contravention of this policy, and you do not have any other legal right to a refund or exchange in respect of that product:
  • we will not refund the purchase price or exchange the product;
  • we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
  • if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.
7. OUR DETAILS
  • This website is owned and operated by Supercar Fest.
  • Our principal place of business is at 41 Stirling Avenue, Worcester, WR4 0EJ
You can contact us:
  • by post, using the postal address given above;
  • using our website contact form; or
  • by email, using hello@supercarfest.co.uk